As our representative mentioned, this is only one of the ways we use to let you know about the date your trial ends. Were sorry to hear that you didnt receive the email with the trial end reminder before it expired. Then you called us on April 24th and our Care Representative cancelled your subscription at the end of the prepaid month following your request. We have reviewed your case with the email address provided and see that you registered under a 7-day free trial on March 26th, and since no cancellation took place before it expired, your subscription went into a paid one on April 3rd, and charged $6105.82. We apologize for any inconvenience having an unwanted subscription with us may have caused you. Their whole operation is a huge scam and they prey on people not paying close attention to their banking accounts. They stole $349.93 from my account and are not willing to refund me any of the money. Meanwhile, **** was sneaky, taking money out of my account without my knowledge. My priority was my home, family, animals and finding an appropriate home to temporarily reside. I admit, I did not cancel in time and I don't recall receiving any emails from Fubo. She refused to make any exceptions for extenuating circumstances or hardships. It sounded like the customer service agent was reading from a script. We only have one suitcase each and have not had access to our home or any of our belongings since December 2022. Our whole lives have been uprooted and we have been relocated from hotels to airbnb's and now renting a trailer while our house gets restored. The customer service agent stated "the company has strict rules for refunds" and because there was some language regarding cancellation when I signed up she couldn't help **** explained that my family and I have been living through a house fire that occurred around the same time of signing up for Fubo (late December 2022). I called to discuss with the company, explaining the problem and asking for a refund for any or all of the money they took but they refused.
They tried to take a payment for ***** but there was not enough money in the account and luckily they didn't cause me to overdraft. They took recurring monthly payments out on Janufor $101.97, February 9th, 2023 for $113.98 and March 9th, 2023 for $113.98. Since then, they drained my checking account. To whom it may concern, I signed up for 1 week free trial of FuboTv for my husband to watch the juniors hockey championship between Christmas 2022 and new years 2023.
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